Privacy Notice:
We at mysticalglassdesigns.com do not trade or share your personal information that is given to us for the purposes of shipment of our products to your address. If you correspond with us through e-mail, your e-mail will not be shared with any third party or mailing list.
We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our Web Site without having to compromise your privacy in any way. For more information, please see our Privacy Policy.
Security:
All credit card transactions on our site take place through PayPal.com. We do not receive any credit card information from the processing company. Paypal has a very secure payment infrastructure tried and trusted by millions of credit card users all over the world. All sensitive information (such as credit card number and/or social security number ) is passed only with the industry standard SSL encryption protocol. To inquire further about the payment mechanisms read or look at the website Paypal.com
Copyright & Monitoring:
The contents of our Web Site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our Web Site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource for our retail sales services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our Web Site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
Returns/Lost/Damaged Merchandise Policy:
Absolutely No Returns Without Prior Approval. No returns issued for, clearance items or special orders.
Approved returns made due to defective merchandise or incorrect shipments of merchandise made by our company will be honored.
Lost or Delayed Packages:
Once the package has left our warehouse, we are not responsible for lost or delayed shipments by UPS or other designated carrier(s). If the customer requests a replacement order, we will charge them for the replacement order (merchandise and shipping). If a replacement order is placed for a delayed order, the customer is responsible for returning the delayed order to us at their cost and will be given a merchandise credit/refund after returning the original order. For lost shipments, however, we will try to file a lost package claim with the carrier. If the claim is honored and we are compensated by the carrier, we will then issue a credit/refund to the customer.
Damaged Goods:
If shipment box shows obvious damage, open package before signing for the delivery. DO NOT REFUSE DELIVERY. If merchandise is found damaged due to shipping after delivery, notify UPS immediately (1-800-PICKUPS) and then us. Retain all UPS packaging for inspection. You must inspect and report any damage to the merchandise within 25 days from the date of delivery from our warehouse in order for UPS to honor a claim. If UPS doesn't honor the claim due to a past deadline, we cannot refund or replace your merchandise. UPS will pick up the package(s) and return it/them to us. We will then, and only then, replace the merchandise.
A 15% restocking fee will be assessed on merchandise returned that wasn't damaged, defective, or received in error by our company. All non-defective merchandise should be returned in new condition in the original, unopened packaging. The customer will assume all shipping costs associated with the returned item(s). The customer will be receive a credit/refund (excluding restocking fee) only after the merchandise is returned to us in satisfactory condition.
All returns must be made within 30 days of purchase. Any errors made by Mystical Glass Designs or order discrepancies must be reported immediately upon receipt of order. We will not take responsibility for correcting errors made on purchases over 30 days old.
Pricing Policy:
We reserve the right to change prices as needed without notice, but will reflect any price changes on our website immediately. Mystical Glass Designs is not responsible for any price/charge inaccuracies due to typographical error(s). All prices are in US dollars.
Shipping Policy:
NOTE: Your order will be shipped generally within one to two business days (except Friday) if requested item(s) are currently in stock. We reserve the right to ship items together or separately (with no additional shipping charge) if we have most of the items in stock and are waiting on receipt of an expected item within a week of receipt of buyer's order(s).
We will notify the buyer of any delay or possible back orders on items if the delay is expected to be over a week. At that time, the buyer can decide if he/she would like his/her order to ship without the missing item(s) and back order the item(s). If the buyer chooses to receive the back-ordered item(s) separately, we will process the item under a new receipt and reserve the right to charge additional shipping when we ship the back ordered item. If we cannot contact the buyer in person regarding the missing items, we will ship what we have on hand and not backorder the missing item(s).
Phone orders are accepted but we will not be able to give accurate shipping costs at the time of the order, sorry. If you must know what we will charge for shipping at the time of ordering, you must use our online shopping cart to place your order.
If for any reason you are not completely satisfied, please contact us so that we can help you.
(951) 277-9178
info@mysticalglassdesigns.com
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